Meet Your County Clerk
The Jefferson County Clerk’s Office is an information services agency, created by the Kentucky Constitution to record, house, and deliver public documents and information within Jefferson County. As the Jefferson County Clerk, Bobbie Holsclaw leads over 275 employees, in nine divisions, to serve the citizens of Jefferson County. As clerk, she is responsible for the issue, registration, and titling of all motor vehicles in the county; the recording and maintenance of various legal instruments; and, collection of delinquent property tax. The County Clerk’s Office issues handicapped parking permits, marriage licenses, professional licenses and notary commissions.
Bobbie, extends her service through participation in a variety of organizations. She is a member of the Kentucky County Clerk’s Association; has served on the Board of Directors of the National Association of County Recorders, Election Officials and Clerks; is past president of the Southeast Republican Women’s Club; presides as Chairwoman of Voter Outreach, Inc. and previously served on the Board for Community Employment.
First in Customer Service
Performing her official duties with integrity and determination, Ms. Holsclaw’s mission for the County Clerk’s Office is “to bring government closer to the citizens of Jefferson County while providing VIP service to our customers.” Under her leadership, the Jefferson County Clerk’s office is the first Clerk’s Office in Kentucky to capture the convenience of the Internet by providing motor vehicle renewal service on line. The Clerk’s Office expanded access to land records via on line services. Customer service Web cams have been installed in the motor vehicle departments to allow our customers to see how busy their branch is before making the trip to that branch office. And, in 2006, we became the first Clerk’s Office in Kentucky to offer renewal service by telephone.
Another improvement that is a reflection of Ms. Holsclaw’s vision for the Clerk’s Office was the Motor Vehicle Processing Center. The Processing Center is actually the merging of three separate departments. Motor Vehicle Records, the Call Center, Telephone Renewals, and Mail-In departments have been reorganized and centralized to provide more efficient, cost-effective service to the community.
In fulfilling her responsibilities as Chairwoman of the Board of Elections, Ms. Holsclaw has seen her goal of providing private voting to visually impaired and physically challenged citizens of Jefferson County come to fruition. In 2006, the AccuTouch voting machines became available in every polling location throughout Jefferson County. She plays a key role in the election process and is responsible for the administration of all Kentucky laws relating to voter registration and elections in Jefferson County. All petitions for candidates for elective county offices are filed with the Board of Elections (BOE), and drawings for ballot positions are conducted by the County Clerk. The BOE is in charge of printing ballots, reporting, and certifying votes cast during primary and general elections. The Board also receives applications for and mails all absentee ballots, is responsible for the selection and training of election officers, acquisition and inspection of polling sites, advertising of elections, maintenance and delivery of voting machines and materials, and mapping of all precincts and political subdivisions.
Being an innovator in the public service arena, Ms. Holsclaw has received a great deal of recognition for her willingness to undertake new challenges and find solutions to a variety of customer service needs. She is honored as the 2007 “Most Admired Woman” in the political category by Today’s Woman Magazine readers.
Ms. Holsclaw was honored with the “2009 Salute to Catholic School Alumni” award, and in 2008 for Lifetime Achievement Award from the Louisville Defender Newspaper for “Outstanding Service to the Community.” In 2005, Ms. Holsclaw was presented the Landmarks of Excellence Award from the Public Relations Society of America (Bluegrass Chapter) and the International Association of Business Communicators of Kentucky. She received the Corporate Award of Excellence from the Business and Professional Women/River City organization, and the Business Equity Award from the Business and Professional Women of Kentucky, in 2003. These awards are given annually to a company or business that best demonstrates excellence in its hiring practices, is fiscally responsible, and provides quality customer service. Ms. Holsclaw was the first elected official to receive these awards for a government agency. In 2011, the Jefferson County Clerk’s Office was named by the Louisville Courier-Journal as one of the “Top Work Places” in Louisville.
The mission statement of the Clerk’s Office is clear and has been adopted by every employee of the Clerk’s Office.
As public servants, we, the employees of the office of the Jefferson County Clerk, are committed to providing service that reflects Value, Integrity, and Performance. We believe every citizen deserves VIP service!
The Jefferson County Clerk’s main office is located in the Metro Hall (formerly known as the Old Courthouse) at 527 W. Jefferson Street. You may reach Bobbie by telephone at 502.574.5700, or by e-mail at CountyClerk@JeffersonCountyClerk.org.